Support

Common questions

My sign-in code didn't arrive

Codes come from codes@deskmates.iteratim.io and work for 10 minutes. Check spam and promotions, then tap Send again (once every 30 seconds).

My invite link doesn't work

A link stops working when the crew is full, the link expired, or it was used up. Ask the person who sent it for a new one. If the link opens this website instead of the app, open Deskmates, tap I have an invite link and paste it.

Someone is being abusive

Long-press their message and tap Report message, or tap their desk and choose Report or hide. Hiding takes effect right away and they aren't told. We review every report within 24 hours and remove abusive users. See the zero tolerance rules.

I don't get a heads-up when someone sits down

Turn on Heads-up when someone sits down in your profile, and allow notifications for Deskmates in your phone's Settings. You get at most one heads-up per person every two hours, and none while you're already in the room.

My crew sees me as away

When the app is in the background or your phone is locked, your crew sees an empty desk. Open the app to be back at your desk. If you leave the room open for 4 idle hours, you leave the room automatically.

Leave a crew or delete my account

Leave your crew from Crew info. To delete your account, open your profile, then Account → Delete my account. Read what happens to your data in the privacy policy.